Frequently Asked

What’s included in my order?

You will receive your lock presented in a specially made presentation box, perfect for a gift to your loved one.


Is there a limit to the number of character that can be included in the inscription? 

Yes due to available space the maximum number of character is xxx, our website will help you with this

Can I return my lock?

Personalised gifts cannot be accepted for return. If your order has is defective or has engraving mistakes on our part we will happy to refund or replace.

We understand that everyone makes mistakes, especially on spelling names, dates and even numbers so please check your personalized gifts before submitting your order.

What are your shipping options?

All our locks are dispatch within 1 working day with Royal Mail, please allow 5 working days for delivery.

For any special requests please contact

Do you offer discounts on larger orders?

Yes we can offer a discount for orders over 5 locks, please contact us at  with the details of your requirements.

I don’t have a Paypal Account how do I pay?

Please contact us at